Frequently Asked Questions (FAQ)

General Questions

You can order via the website or by phone at 0884 717 904.

We will be happy to welcome you to the TK store in Sofia at the address: 85 Konstantin Velichkov Blvd.

You can pay upon delivery or by card.

Shipping and Returns

We deliver to an address or to the TK store at 85 Konstantin Velichkov Blvd. Delivery is free over 300 BGN.

You can make a return within 14 days after receiving the goods, by notifying us beforehand via email or phone and sending us a completed "Standard Form", which you can download from HERE . Any costs incurred in returning the goods are at the customer's expense.

In addition to a refund of the product value, you can choose to receive a voucher or a replacement of the product.

Products

Our team is here to help you choose the right product according to your needs and style. If you are not sure what will best suit your interior, do not hesitate to contact us. You can also visit us in our physical store to see the products live.

We offer fabrics that can be sewn to order. The sewing time is about 2 weeks.

Yes, we offer cladding for paths purchased from us, with a turnaround time of 3 working days.

Wallpaper Installation and Removal

It's easy to wallpaper yourself if you follow a few basic steps. For detailed instructions and helpful tips, check out our How to Wallpaper Yourself article on our blog.

On the site, under each wallpaper in "Additional accessories" you can find the appropriate glue for your wallpaper, as well as all the necessary additional materials for installing the wallpaper.

When applying new wallpaper over old wallpaper, there is a risk that both layers will peel off the wall. Therefore, we recommend removing the old wallpaper and priming the wall.

Priming is:

Recommended when replacing old wallpapers with new ones.

Mandatory in the following cases:

  • The wall was not wallpapered.
  • There is new putty.
  • The wall is dusty or has a loose base.

No, but we can connect you with our partners who offer installation services. Currently, the service is available for the Sofia and Varna regions. Please note that installation is not included in our prices and is negotiated directly with the partners.

Fleece is a non-woven fabric that does not shrink or stretch when wet. Due to this property, installation is made easier and you only need to spread glue on the wall and place the dry wallpaper.

Care and Maintenance

Use a soft, dry cloth or a slightly damp sponge to remove dust and stains without rubbing hard. Avoid harsh cleaning agents to avoid damaging the wallpaper. Test a small area before cleaning.

Rotate the rug periodically to avoid uneven wear. Vacuum regularly and remove dirt immediately to protect the colors and material. In case of stains, clean immediately with a damp cloth, without aggressive detergents.

Do you have any more questions?

Contact us

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